If you don’t know what is the right path for you, please If you have an active subscription that you purchased through Symantec’s eCommerce site or any alternative ordering route, you should contact to request assistance with ordering your Symantec Endpoint Security Enterprise entitlement. I have a SEP Cloud or SEP SBE active pre-paid subscription via Symantec’s eCommerce site or an alternative route If you do not have a partner, you can Find a Partner who purchases through one of our Marketplace Distributors below. ![]() If you have a monthly subscription that you purchased through the marketplace, you should contact your partner to request assistance with ordering your Symantec Endpoint Security Enterprise entitlement. I have a SEP Cloud or SEP SBE active monthly subscription purchased via a partner marketplace If you have already followed the KB article instructions & are still unable to find the entitlement on the support portal, contact support. ![]() Look for your SES Entitlement at the support portal.If you have an active, pre-paid subscription through a distributor and have not received an entitlement, you can: The third email, originating from, included the license key and other information for an on-premises deployment.Please locate this email as you will need it for Step 2, getting access to the SES Enterprise cloud console. A second email provided access to Symantec Endpoint Security Enterprise in the cloud and originated from.You will need this information for future renewals. ![]() This email was sent both to the distributor and to the customer technical contact email address provided to Symantec at the time of purchase.
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